021 126 0700 help@mobicred.co.za

Customer Service


How can we help you?

Having trouble opening an account or need more information? Contact us using the details below or browse our Frequently Asked Questions.

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The password reset is done via the mobicred website on the log in details page. You will receive a temporary password via e-mail, you will need to click on submit tab when doing a password change.
Please ensure that you complete the application via the Mobicred website making sure the browser you are using is Google Chrome.
Please ensure that your application is activated before making any purchases.
These queries is dealt with by the merchant/online store where the purchase was made.
All additional payments take 24 to 48 hours to reflect on your account.
Once the merchant processes the refund, the funds will reflect on your Mobicred account immediately.
The statements are sent from a no reply email address and sometimes land in spam or junk mail folders.
You can apply directly via the mobicred website or by clicking on a mobicred banner featured on one of nearly 4 000 online stores accepting mobicred at checkout.
To open an account, you’ll need to meet the following criteria: - Have a valid South African ID number. - Have an existing valid bank account, a valid email address and a RICA’d mobile number. - Be at least 18 years of age. - Earn a minimum monthly salary of R5,500. - You may need to submit 3 months most recent bank statements or payslips.
Yes, approval of your application is subject to mobicred’s credit risk & affordability criteria, and in accordance with the National Credit Act “Responsible Lending” principles. If, for whatever reason, your application is declined, mobicred will inform you as to the main reasons for being declined.
You can purchase at any participating online store that offers Mobicred as a payment option. Simply select Mobicred within the checkout process. Sign in with your Mobicred details & receive a unique OTP to your phone. Enter the OTP to complete the payment
The interest rate charged is 19.5% per annum in accordance with the interest rate permissible by the National Credit Act.
The interest rate on your account is an annual variable rate linked to the Repo Rate and will change in accordance with changes made by the South African Reserve Bank.
This is a fee for the opening and initiation of your agreement & mobicred account.
This is a monthly charge for the monthly administration and maintenance of your mobicred account, including statements and all ad-hoc correspondence.
This is a fee that is charged to accounts which are one or more payments in arrears.
This is a fee charged for debit orders that have been returned unsuccessful by your bank due to, for example, insufficient funds.
Monthly instalments, as reflected in the mobicred statement, will be deducted via Debit Order. You may also pay the outstanding balance via a direct EFT.
Your statement will be sent to you monthly via email.
You may change your banking details on the Mobicred website yourself, or contact mobicred via email at customerservice@mobicred.co.za or on 0860062733 to assist you.
You contact mobicred via email at customerservice@mobicred.co.za or on 0860062733 to assist you.

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